The Glass2Grass team commits to a 14 hour maximum response time for all Direct Messages. This response time however can be delayed due to work related events, business trips, and other extreme circumstances out of our control (natural disasters, technical glitches, etc.) We greatly appreciate your support, interest, and patience as we work our hardest to answer all inquiries in a timely manner. Thank you for checking out Glass2Grass, if you have any additional questions about anything please do not hesitate to message us!